TERMS & CONDITIONS AND SERVICE LEVEL AGREEMENTS

These Terms explain how you may use this website (the Site).

References in these Terms to the Site are to the website http://www.hmoserviceslondon.com and all associated web pages.

You should read these Terms carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by e-mail [info@hmoserviceslondon.com]

Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site.

Terms means these terms and conditions of use as updated from time to time.

Acceptable use policy means the policy [Acceptable use policy], which governs your permitted use of the Site.

Cookie policy means the policy [Cookie policy], which governs how we use cookies in the Site.

Privacy policy means the policy [Privacy policy], which governs how we process any personal data collected from you.

We, us or our means HMO Services London Limited company registration number 10572546 and the registered office of which is at 609 Fishponds Road, Fishponds, Bristol, United Kingdom, BS16 3AA

You or your means the person accessing or using the Site or its Content.

Your use of the Site means that you must also comply with our Acceptable Use policy, our Cookie policy, our Privacy Policy and our online terms and conditions for the supply of services, where applicable.

The Site is for your use only.

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site and keeping your password and other account details confidential.

The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at [info@hmoserviceslondon.com].

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

We may suspend or terminate operation of the Site at any time as we see fit.

Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable to you and us when these Terms were formed or that were not caused by any breach on our part, or business losses.

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

No one other than a party to these Terms has any right to enforce any of these Terms.

These Terms are dated June 2017. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible using the contact details on the Site.

If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information about our alternative dispute resolution provider.

If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this Policy.

Together with our website terms and conditions of use, this Policy governs how you may access and use the Site. 

Policy means this acceptable use policy.

Site means the website http://www.hmoserviceslondon.com and all associated web pages.

Submission means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site.

We, us or our means HMO Services London Limited, company registration number 10572546 and whose registered office is at 609 Fishponds Road, Fishponds, Bristol, United Kingdom, BS16 3AA

You or your means the person accessing or using the Site or its content.

We permit you to use the Site only for personal purposes and primarily for accessing information about us and our services. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.

As a condition of your use of the Site, you agree:

  1. Not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use.
  2. Not to use the Site to commit any act of fraud.
  3. Not to use the Site to distribute viruses or malware or other similar harmful software code.
  4. Not to use the Site for purposes of promoting unsolicited advertising or sending spam.
  5. Not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’).
  6. Not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity.
  7. Not to use the Site in any manner that harms minors.
  8. Not to promote any unlawful activity.
  9. Not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing.
  10. Not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks.
  11. Not to attempt to circumvent password or user authentication methods.
  12. To comply with the provisions relating to our intellectual property rights and software contained in our website terms and conditions of use [insert link].

You may create a link to our Site from another website without our prior written consent provided no such link:

  1. Creates a frame or any other browser or border environment around the content of our Site
  2. Implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site.
  3. Displays any of the trademarks or logos used on our Site without our permission or that of the owner of such trademarks or logos or is placed on a website that itself does not meet the acceptable use requirements of this Policy.

 

We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

You may not use our marks whether register or unregistered, logos or trade names except in accordance with this Policy and our general website terms and conditions of use.

We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible using the contact details on the Site.

If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information about our alternative dispute resolution provider.

If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this Policy.

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices on this website to:

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content and services and to help us better understand our customer requirements and interests;
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (E.g. to order services online).

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

We work with third party suppliers who may also set cookies on our website. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies.

  • We offer a list of certificates and works to fulfil some of the requirements of applying for or holding an HMO Licence
  • We aim to provide a quote for certificates or works within 24 hours of receiving the request where the customer has specified which works or the certificate(s) they would like to be done
  • We aim to provide a date to attend the property within 48 hours of receiving the request where the customer has not specified which works or the certificate(s) they would like to be done, but rather has provided a document to quote from such as licence conditions
  • We aim to provide a quote for certificates or works within 24 hours of receiving the request where the customer has specified which works or the certificate(s) they would like to be done
  • We aim to provide the relevant report or certification for our visit within 72 hours of our partner attending the property, for FSRAs this can take around 10 business days following inspection due to their complexity.

 

Additional T&C’s:
- HMO Services London will charge £72+VAT if you require a further visit from our team due to access not being granted to the property through no fault of HMO Services London. This charge will also be applied if access is not granted to the property within 30 minutes of inspectors arrival. Any notification to cancel an appointment must be done 48 hours in advance.
- Planning permission, Licensing application/consultancy and Design is not included in this certification or works – If your property requires these services they will have to be charged separately.
- Further, Fire Safety Officer visits – HMO Services will charge a minimum of £195+VAT if you require a further visit from our Fire Safety Officer to reassess the property after action points have been completed.
- FSRA’s can not be adjusted after the Fire Risk Assessor has issued the report, this is a point-in-time assessment.
- HMO Services may advise submitting certain certifications or information to the council based on experience or local knowledge, if you don't follow this advice and the action result in subsequent fines, loss of application fees or ongoing issues/support required due on the case, the costs, liability and time will not be paid for by HMO Services .

  • We will collect some basic information from you and/or your property manager, in order for us to carry out initial research into your property and what your specific local authorities requirements are. 
  • One of our inspectors will visit your property for an inspection, and inspect your property to gather the data needed to complete your compliance report.
  • We will compile a report, outlining how well your property conforms to the local authority’s requirements and relevant fire safety standards applicable to the specific property. We aim to have your report to you in 7-10 business days following inspection. 
  • A qualified member of our team will review the report with you on a 15 minute call to ensure your understanding of the requirements.

 

Additional T&C’s:
- HMO Services will charge a fee of £30+VAT per tenant for any additional tenants
- Post 15 minute review call, HMO Services London will charge £100+VAT per 30 minutes for additional advice you require.
- Planning permission, Licensing application/consultancy and Design is not included in this certification or works – If your property requires these services they will have to be charged separately.
- HMO Services London will charge £72+VAT if you require a further visit from our team due to access not being granted to the property through no fault of HMO Services London. This charge will also be applied if access is not granted to the property within 30 minutes of inspectors arrival. Any notification to cancel an appointment must be done 48 hours in advance.
- HMO Services may advise submitting certain certifications or information to the council based on experience or local knowledge, if you don't follow this advice and the action result in subsequent fines, loss of application fees or ongoing issues/support required due on the case, the costs, liability and time will not be paid for by HMO Services .

  • We will collect some basic information and certification from you for your property(s) in order for us to complete the licence application on your behalf. 
  • A member of our team will visit your property for an inspection, and inspect your property to the same standards as the local authority (LACORS and HHSRS). 
  • We will compile a comprehensive report, detailing how well your property conforms to the local authorities requirements and relevant fire safety standards. We aim to have your report to you in 7-10 business days following inspection. 
  • We will notify all relevant parties of the licence application as per the local authorities guidelines. This is the responsibility of the landlord. 
  • We will complete and submit the licence application correctly ensuring you do not take on any undue liability. 
  • We will create a floor plan and a fire safety equipment plan and a fire safety escape plan (where required). 
  • We will also supply a template for a tenants fire action notice and property management notice (where required). 
  • We supply tenant fire safety guidance.

 

Additional T&C’s:
- The package includes up to 5 tenants, HMO Services will charge a fee of £30+VAT per tenant for any additional tenants.
- Consultancy advice for compliance and licence conditions beyond that included in this package.
- Post compliance report advice, HMO Services London will charge £100+VAT per 30 minutes for additional advice you require. Any notification to cancel an appointment must be done 48 hours in advance.
- HMO Services London will charge £72+VAT if you require a further visit from our team due to access not being granted to the property through no fault of HMO Services London. This charge will also be applied if access is not granted to the property within 30 minutes of inspectors arrival.
- HMO Services will not answer queries that would be addressed in the compliance report or clarify the application outside of the Environmental Health Officer support time following the compliance report.
- Licence application fee - The local authority charge a separate fee to process your licence application. This should be transferred through us so it can be paid at the time of application.
- Planning, Licensing Consultancy (beyond what is included above), Fire Risk Assessments, Design etc permission application  –  If your property requires these services this will have to be charged separately.
- HMO Services may advise submitting certain certifications or information to the council based on experience or local knowledge, if you don't follow this advice and the action result in subsequent fines, loss of application fees or ongoing issues/support required due on the case, the costs, liability and time will not be paid for by HMO Services .

  • We will collect some basic information and certification from you and/or your property manager for your property(s) in order for us to complete the licence on your behalf. 
  • One of our team members will visit your property for an inspection to create a floor plan and gather the information required to complete the licence. - We will notify all relevant parties of the licence application as per the local authorities guidelines. 
  • We will complete and submit the licence application correctly ensuring you do not take on any undue liability. 
  • We will create a floor plan and a fire safety equipment plan 
  • We will also supply a template for a tenants fire action notice and property management notice where required. 
  • We supply tenant fire safety guidance. 

 

Additional T&C’s:
- HMO Services will charge a fee of £30+VAT per tenant for any additional tenants - Local
Authority Inspection post application submission.
- HMO Services London will charge £72+VAT if you require a further visit from our team due to access not being granted to the property through no fault of HMO Services London. This charge will also be applied if access is not granted to the property within 30 minutes of inspectors arrival. Any notification to cancel an appointment must be done 48 hours in advance.
- Planning permission, Licensing Compliance, Fire and Design is not included in this package – If your property requires these services this will have to be charged separately.
- HMO Services will be on hand via email to answer any queries and clarify what we require to submit an application. - Licence application fee
- The local authority charges a separate fee to process your licence application. This should be transferred through us so it can be paid at the time of application.
- HMO Services may advise submitting certain certifications or information to the council based on experience or local knowledge, if you don't follow this advice and the action result in subsequent fines, loss of application fees or ongoing issues/support required due on the case, the costs, liability and time will not be paid for by HMO Services .

    • We will collect some basic information and certification from you for your property(s) in order for us to complete the licence on your behalf. 
    • A member of our team will visit your property for an inspection, and inspect your property to the same standards as the local authority (LACORS and HHSRS). 
    • We will compile a comprehensive report, detailing how well your property conforms to the local authorities requirements and relevant fire safety standards. We aim to have your report to you in 7-10 business days following inspection. 
    • Our Environmental Health Officer will provide you with 1 hour of expert advice specific to your property and the borough it is located in*. 
    • We will notify all relevant parties of the licence application as per the local authorities guidelines. This is the responsibility of the landlord. 
    • We will complete and submit the licence application correctly ensuring you do not take on any undue liability. 
    • We will create a floor plan and a fire safety equipment plan and a fire safety escape plan (where required). 
    • We will also supply a template for a tenants fire action notice and property management notice (where required). 
    • We supply tenant fire safety guidance.

    Additional T&C’s:
    - The package includes up to 5 tenants, HMO Services will charge a fee of £30+VAT per tenant for any additional tenants
    - Local Authority Inspection post application submission.
    - HMO Services London will charge £72+VAT if you require a further visit from our team due to access not being granted to the property through no fault of HMO Services London. This charge will also be applied if access is not granted to the property within 30 minutes of inspectors arrival. Any notification to cancel an appointment must be done 48 hours in advance.
    - Post compliance report advice, HMO Services London will charge £100+VAT per 30 minutes for additional advice you require.
    - HMO Services will not answer queries that would be addressed in the compliance report or clarify the application outside of the Environmental Health Officer support time following the compliance report.
    - Licence application fee - The local authority charge a separate fee to process your licence application. This should be transferred through us so it can be paid at the time of application.
    - Planning permission, Licensing consultancy, Fire Safety Advice and Design, beyond the above, is not included in this certification or works – If your property requires these services they will have to be charged separately.
    - HMO Services may advise submitting certain certifications or information to the council based on experience or local knowledge, if you don't follow this advice and the action result in subsequent fines, loss of application fees or ongoing issues/support required due on the case, the costs, liability and time will not be paid for by HMO Services .

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