Hammersmith and Fulham launch their online application system
On Thursday the 25th of May, John and I went into Hammersmith and Fulham council offices to test out their application system.
The applications opened on Monday the 5th of June, the same day their additional and selective scheme began running.
So what did we find out at LBHF?
We were quite surprised to find out that the council has created a system which uses one application for all three types of licences. The system uses logic to determine the type of licence you will need and tells you at the end of the application. After some initial reservations – regarding the difference between Mandatory and Selective applications – we both decided this way of doing things actually worked quite well.
Important to know, Hammersmith and Fulham will only be taking online payments and will not be receiving any cheques or modes of payment that are not through the online system.
Licence holders have to be resident in the UK. If you are an overseas landlord/lady then you will have to find somebody to become the responsible party and hold the licence on your behalf. This person will be have control over the asset in terms of rent collection, arranging repairs and general property management.
The experience was invaluable, we got to be the first company to see and use their system giving us a great head start. We were also asked to give criticisms and point out where the user functionality could be improved. The feedback we made was taken very seriously and we noticed relevant changes had been made to the system within a couple of days. All in all, we were impressed with their system, it was quite clear they had invested a lot of time and money into it.
Are you having problems with the online applications for Hammersmith and Fulham? Get in touch with one of our experts today for support.